Return Policy
Published:
Return scope
This return policy applies only to physical products sold by Flowby through Phivraxnoekhodia product pages and studio pickup arrangements.
Return window
Eligible returns are accepted within 14 calendar days from pickup date when items remain clean, unused, and in original sale condition.
Proof of purchase
Customers must provide order confirmation details or purchase evidence to initiate a product return request.
Non-returnable items
Opened hygiene-sensitive accessories, customized goods, and items with visible wear are not eligible for return processing.
Inspection
Returned products are inspected by Flowby staff before approval; outcomes are communicated using the original contact channel.
Refund method
Approved refunds are issued through the original payment method where possible, typically within 7 to 10 business days.
Exchange option
When suitable stock is available, customers may request an exchange instead of a refund for eligible returned products.
Shipping and handling
If a future shipped order is returned, original delivery fees are non-refundable unless required by applicable law.
Damaged item process
If a product is damaged at pickup, customers should report it promptly so Flowby can evaluate and resolve the issue.
Policy updates
Return procedures may be refined over time; the latest version on this page governs current product return handling.